Here is the updated Return & Refund Policy after integrating the strict Disclaimer, updating the notification window (from 48 hours to 24 hours), adding the mandatory unboxing video requirement, and ensuring all sections align with the zero-return/zero-exchange rule unless an incorrect/damaged product is delivered.

Return and Refund Policy

At Avikas Jewellery, customer satisfaction is our priority. We take great care to ensure every piece of jewellery is carefully inspected and securely packaged before it reaches you.

Disclaimer

• No Exchange.

• No Return.

• Please inspect your order upon delivery.

• Exchanges or returns will only be considered if you receive a damaged or incorrect product and notify us within 24 hours of delivery with an unboxing video.

1. Return & Exchange Eligibility

Under our strict policy, no returns or exchanges are accepted for general preference, change of mind, or size mismatch. You may only request an exchange or return if:

• You receive a damaged product upon delivery.

• You receive an incorrect item.

To be eligible, the request must be made within 24 hours of receiving your order, accompanied by a mandatory unboxing video.

2. Mandatory Conditions & Unboxing Video

To qualify for a review of your damaged or incorrect item:

• You must provide a clear, continuous, and unedited unboxing video showing the unopened package/label prior to opening, followed by the damaged or incorrect item.

• The product must be unused and unworn.

• The item must be in its original condition with the original packaging, tags, and accessories intact.

• Products showing damage caused after delivery will not be eligible.

3. Non-Returnable Scenarios

The following are strictly non-returnable and non-exchangeable:

• Orders without a valid, unedited unboxing video.

• Requests made after 24 hours of delivery.

• Earrings, personalized/customized jewellery, and items bought during clearance/sale.

• Slight variations in color or appearance due to screen settings or photography lighting.

4. How to Request a Return / Replacement

To initiate a claim for a damaged or incorrect order, please contact our support team within 24 hours with:

1. Your Order Number, Full Name, and Contact Number

2. Clear photos of the outer box and package label

3. The mandatory unboxing video clearly highlighting the issue

Our team will review your request and guide you through the next steps.

5. Replacement Policy

If your claim is verified and approved:

• We will arrange a replacement for the same product (subject to availability).

• If the requested item is out of stock, we may offer:

  • A replacement with an equivalent product of your choice, or

  • A refund (if a replacement cannot be fulfilled).

6. Refund Policy

Refunds are strictly limited to instances where a damaged or incorrect item cannot be replaced by our team.

Once the returned product has been received and inspected:

• Approved refunds will be processed back to your original payment method.

• Processing time takes 5–10 business days, depending on your bank or payment provider.

• Original shipping charges (if any) are non-refundable unless the issue is due to our error.

7. Cancellation Policy

• Orders can only be cancelled before dispatch.

• Once an order has been shipped, it cannot be cancelled, and returns/exchanges will strictly follow the disclaimer criteria above.

8. Return Shipping

• If your claim for a damaged or incorrect item is approved, Avikas Jewellery will arrange or cover the return shipping costs, where applicable.

9. Quality Assurance

Every piece of jewellery undergoes a rigorous quality control check prior to dispatch to ensure it meets our standard of craftsmanship, finish, and packaging.

10. Contact Us

For return, exchange, or delivery assistance, please reach out to us:

• Brand Name: Avikas Jewellery

• Phone: +91 8850317771 | +91 8591009191

• Email: support@avikasjewellery.com

• Address: S5, 2nd Floor, Korum Mall, Eastern Express Highway, Samata Nagar, Thane West, 400606