At Avikas Jewellery, customer satisfaction is our priority. We take great care to ensure every piece of jewellery is carefully inspected and securely packaged before it reaches you. If you experience any issues with your order, we’re here to help.

1. Return Eligibility

You may request a return or exchange if:

You receive a damaged product.
You receive an incorrect item.
The product has a manufacturing defect.
The item delivered is significantly different from what was ordered.

To be eligible, the request must be made within 48 hours of receiving your order.

2. Conditions for Returns

To qualify for a return, the product must:

Be unused and unworn.
Be in its original condition.
Include the original packaging, tags, and accessories.
Be returned without any damage caused after delivery.

Products that do not meet these conditions may not be eligible for return or exchange.

3. Non-Returnable Items

For hygiene and quality reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

Earrings
Personalized or customized jewellery
Products purchased during clearance or final sale
Gift cards (if applicable)

4. How to Request a Return

To initiate a return, please contact our customer support with:

Your Order Number
Full Name
Contact Number
Reason for the return
Clear photos or videos of the product (if damaged or incorrect)

Our team will review your request and guide you through the next steps.

5. Exchange Policy

If your return request is approved, we will arrange for an exchange (subject to product availability).

If the requested item is unavailable, we may offer:

A replacement with a similar product, or
A refund, where applicable.

6. Refund Policy

Once the returned product has been received and inspected, we will notify you of the status of your refund.

If approved:

Refunds will be processed to the original payment method.
Processing time may take 5–10 business days, depending on your bank or payment provider.

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

7. Damaged or Incorrect Products

If you receive:

A damaged item
A defective product
An incorrect order

Please notify us within 48 hours of delivery and include supporting photos or videos. Once verified, we will arrange an appropriate replacement or refund at no additional cost.

8. Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. You may instead request a return in accordance with this policy if eligible.

9. Return Shipping

If the return is due to:

A damaged product
A manufacturing defect
An incorrect item sent by us

Avikas Jewellery will arrange or cover the return shipping, where applicable.

If the return is requested for reasons other than those above and is accepted, return shipping costs may be the responsibility of the customer.

10. Quality Assurance

Every jewellery piece undergoes a quality inspection before dispatch to ensure it meets our standards of craftsmanship, finish, and packaging.

11. Contact Us

For return, exchange, or refund assistance, please contact us:

Avikas Jewellery

📞 Phone: +91 8591009191

📧 Email: aviikas@gmail.com

📍 Address: Bengaluru,Karnataka,India.

Return & Refund Policy