Shipping Policy

At Modern Craft, a brand by Kalidhya Textile, we pride ourselves on manufacturing and delivering premium quality apparel directly to you. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with our simple return and refund process.

Please read through our policy below to understand how returns, exchanges, and refunds are handled for both our retail collections and our uniform manufacturing services.

1. Return Window & Eligibility

We offer a [Insert Number, e.g., 7-day or 14-day] return and exchange window from the date your order is delivered.

To qualify for a return or exchange, your item must meet the following criteria:

The item must be unworn, unwashed, and undamaged.
All original tags, labels, and packaging must be fully intact.
The original invoice or proof of purchase must be provided.

2. Non-Returnable Items

Certain items are custom-made or handled differently due to their manufacturing nature:

Custom & Institutional Uniforms: Because uniforms and bulk corporate orders are manufactured to specific measurements and requirements, they are not eligible for returns, exchanges, or refunds unless there is a verified manufacturing defect or fulfillment error on our part.
Clearance/Sale Items: Items purchased during clearance or end-of-season sales are final and cannot be returned or exchanged.

3. How to Initiate a Return

If your order meets the eligibility criteria, you can initiate a return by following these steps:

Contact Us: Send an email to kalidhya@gmail.com or call us at +91 6239996260 with your Order ID and the reason for the return.
Verification: Our team will review your request within 24–48 hours.
Pickup / Shipping: * If Reverse Pickup is available: We will arrange a courier partner to pick up the item from your delivery address.
- If Reverse Pickup is unavailable: You will need to securely pack and self-ship the item back to our manufacturing facility in Ludhiana (shipping costs incurred for self-shipping will be reimbursed up to a capped amount, provided a valid courier receipt is shared).

4. Damaged, Defective, or Incorrect Items

As a dedicated manufacturer, we maintain strict quality checks. However, if you receive an item that is damaged during transit, has a stitching defect, or is the incorrect size/product:

Please notify us within 48 hours of receiving the package.
Provide clear photos or a short video showing the defect or the incorrect item.
We will fast-track a replacement or issue a full refund at no additional cost to you.

5. Refunds and Timelines

Once your returned item reaches our facility, it will undergo a routine quality check. If approved, your refund will be processed immediately.

Payment Method	Refund Destination	Estimated Timeline
Prepaid Orders (UPI, Cards, Net Banking)	Original Payment Source	5 to 7 Business Days
Cash on Delivery (COD)	Bank Transfer (Account details required)	7 to 10 Business Days

Note: Shipping charges and COD convenience fees applied at the time of purchase are non-refundable.

6. Exchanges

If you love the style but need a different size or color, we are happy to exchange it for you free of cost (subject to stock availability). The product must be in its original condition. If the requested size is out of stock, we will issue a store credit or full refund instead.

7. Contact Details

For any help regarding your returns, exchanges, or refunds, please get in touch with our customer care team at our manufacturing headquarters:

Company Name: Kalidhya Textile
Brand Name: Modern Craft
Phone Number: +91 6239996260
Email Address: kalidhya@gmail.com
Return Shipping Address: Kalidhya Textile, Hosiery Complex,Noorwala Road, Village Kakowal,Near Thaman Gas Agency,Ludhiana, Punjab – 141007